logo

Privacy Policy

Last updated: 6/12/2025

At Prismix, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and email address
  • Billing information and payment details
  • Account preferences and settings
  • Profile information (optional)
  • Communications with our support team

1.2 Usage Information

We automatically collect certain information when you use our Service:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and preferences
  • Performance metrics and error reports

1.3 Image Data

When using our image processing services:

  • Uploaded images and associated metadata
  • Processing results and generated datasets
  • Image analysis data and statistics

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Provision

  • Provide and maintain our Service
  • Process your transactions
  • Manage your account and preferences
  • Respond to your requests and support needs

2.2 Service Improvement

  • Analyze usage patterns and trends
  • Debug and optimize our services
  • Develop new features and functionality
  • Enhance user experience

2.3 Communication

  • Send service updates and notifications
  • Provide technical and support communications
  • Share security alerts and important notices
  • Marketing communications (with consent)

3. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

  • Data encryption in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication measures
  • Secure data centers and cloud infrastructure
  • Employee training on data protection

4. Data Sharing and Disclosure

We may share your information with:

  • Service providers and business partners
  • Payment processors for billing purposes
  • Legal authorities when required by law
  • Third parties with your explicit consent

5. Your Privacy Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Export your data
  • Withdraw consent

6. Cookie Policy

We use cookies and similar tracking technologies to:

  • Maintain your session and preferences
  • Analyze usage patterns
  • Enhance security
  • Improve service performance

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

  • Standard contractual clauses
  • Data processing agreements
  • Compliance with international data protection laws

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect or maintain information from children under 13.

9. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@prismix.net

11. Legal Compliance

This Privacy Policy is designed to comply with various data protection regulations, including but not limited to:

  • General Data Protection Regulation (GDPR)
  • California Consumer Privacy Act (CCPA)
  • Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Other applicable data protection laws

By using Prismix, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure practices described herein.